Christmas Shine | Operated by Turbo Splash LLC
Effective Date: September 22, 2026
1. Our Commitment to Your Privacy
At Christmas Shine, we respect your privacy and want you to feel comfortable sharing your information with us.
Christmas Shine is a holiday lighting service operated by Turbo Splash LLC, based in Marietta, Georgia.
This Privacy Policy explains what information we collect, how we use it, who we share it with, and how you can contact us about your information.
This policy applies to information collected through our Christmas Shine website, quote forms, and related holiday lighting services.
Our Email is:
2. Information We Collect
When you request a quote or use our services, we may collect the following information:
- Your full name
- Your email address
- Your phone number
- Your property address
- The lighting services you are interested in
- Information you share with us by email, phone, or text
- Your quotes, bookings, payments, and service history
We use this information to understand your needs and prepare a more accurate quote.
Property Information
To prepare your custom lighting design, we may review publicly available property information using services such as Google Maps, Google Earth, Apple Maps, Zillow, and real estate listing websites.
This helps us better understand your home's size, roofline, and layout.
Photos and Videos
We may take photos or videos of your property before, during, or after an installation.
These images may help us prepare designs, document our work, plan future visits, and provide customer service.
Our use of photos for advertising is explained in Section 7.
3. How We Use Your Information
We use your information to provide our holiday lighting services and communicate with you.
This may include:
- Preparing custom lighting designs and quotes
- Answering questions about our services
- Scheduling installations and removals
- Sending appointment and service updates
- Providing maintenance and repair assistance
- Processing payments and maintaining business records
- Keeping records of previous installations
- Helping returning customers book future services
We may also contact you about seasonal offers, early booking opportunities, or other services offered by Turbo Splash LLC, subject to your communication choices and applicable law.
We may use website activity information to understand how visitors use our website and improve our services.
4. Emails, Text Messages, and Phone Calls
We may contact you using the email address or phone number you provide.
Service Communications
We may send emails or, where you have given the appropriate consent, text messages about:
- Your quote request
- The status of your estimate
- Appointment confirmations
- Installation and removal scheduling
- Maintenance and service updates
- We may also contact you personally by phone to discuss your quote or services.
Promotional Communications
Where permitted by law and consistent with your communication preferences, we may send seasonal promotions, early booking offers, and information about other available services.
If you choose to receive promotional text messages, message frequency may vary. We generally expect to send approximately 2–4 messages per month.
Message and data rates may apply.
Your Communication Choices
You can ask us to stop sending promotional emails or text messages at any time.
To stop promotional text messages, reply STOP to a message. For assistance, reply HELP or contact us using the information at the end of this policy.
You can also request to stop receiving promotional communications by emailing [email protected].
We may still contact you about an active service or transaction when necessary and permitted by law, using an appropriate communication method.
We respect your communication preferences and will not treat your request for a quote as automatic permission to send promotional text messages.
5. How We Store and Share Your Information
We use GoHighLevel as our customer relationship management system to organize quote requests, customer details, appointments, and communications.
We may share information with companies that help us operate our business, such as:
Customer management and communication providers
Secure payment processing providers
Website hosting and technology providers
Installers or contractors who need information to complete a scheduled job
Other service providers who help us deliver our services
We share information with these providers only as needed for their assigned services.
For example, an installer may need your property address and installation details to complete your lighting project.
We do not sell your personal information or customer leads.
Mobile Information and Text Message Consent
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may also disclose information when required by law or when reasonably necessary to protect our legal rights, customers, or business.
6. Payments and Billing
When you book our services, we may ask you to make a payment to secure your installation date.
Payments may be processed through a secure third-party payment provider.
The payment provider may collect and process your payment information according to its own privacy and security practices.
We may keep records of payments, invoices, and transactions for accounting, customer service, and legal purposes.
We encourage you to review the privacy policy of the payment provider used for your transaction.
7. Photos and Videos of Your Home
We may photograph or record completed installations to document our work and help with future service visits.
We may also use selected photos or videos to show examples of our holiday lighting work on our website, social media, or advertisements, subject to our agreed photo-use terms and applicable law.
When preparing photos for public use, we aim to remove or avoid visible personal details, such as house numbers, license plates, and other identifying information.
We do not intentionally publish customer names or contact details alongside property photos without appropriate permission.
If you have concerns about an image of your property that we control, please contact us.
We will review requests to remove or stop using an image, taking into account any applicable agreements and legal obligations.
8. How Long We Keep Your Information
We may keep your information while it is reasonably needed to provide our services, maintain customer relationships, support returning customers, or meet business and legal obligations.
For example, we may keep:
- Quote requests and customer communication history
- Installation records and lighting designs
- Service and maintenance records
- Payment and accounting records
- Communication preferences and opt-out records
Some information may be kept for longer periods when needed for accounting, legal, or legitimate business purposes.
We periodically review the information we hold and may delete or anonymize information that is no longer needed.
If you would like us to review the information we hold about you, please contact us.
9. Keeping Your Information Safe
We take reasonable steps to protect customer information from unauthorized access, misuse, or disclosure.
Customer records are managed through our business systems, and access is limited to the owner and other authorized individuals who may need information to provide our services.
We may also use secure third-party services for customer management, communications, and payment processing.
No website or electronic storage system can guarantee complete security.
If you believe your information has been used improperly or you notice a privacy concern, please contact us.
10. Cookies and Website Tracking
Our website may use cookies or similar technologies provided by our website platform and other services we choose to use.
These technologies may help the website function, understand visitor activity, or improve our services.
If we enable additional advertising or analytics tools, such as Meta Pixel or Google Analytics, we will review this policy and any applicable notice or consent requirements.
You can manage certain cookie settings through your browser.
Some website features may not work as intended if you disable necessary cookies.
11. Your Privacy Choices
You can contact us if you would like to:
Ask what personal information we hold about you
Request a correction to inaccurate information
Request that we review or delete personal information.
Stop receiving promotional communications
Ask questions about how we handle your information.
We may need to verify your identity before responding to certain requests.
We will review requests and respond as required by applicable law.
Some information may need to be kept for accounting, contractual, legal, or other legitimate business purposes.
12. Children's Privacy
Christmas Shine provides holiday lighting services for adults, homeowners, and other people authorized to arrange services for a property.
Our website and services are not intended for children under the age of 13.
We do not knowingly collect personal information directly from children under 13.
If you believe a child has provided us with personal information, please contact us so we can review the situation and take appropriate action.
13. Third-Party Websites
Our website or communications may contain links to third-party websites or services.
These may include payment providers, mapping services, or other websites.
We do not control the privacy practices of those websites.
We encourage you to review their privacy policies before sharing personal information with them.
14. Changes to This Privacy Policy
We may update this Privacy Policy as our business, services, or technology changes.
When we update the policy, we will change the effective date at the top of this page.
For significant changes, we may also notify affected customers by email when appropriate.
We encourage you to review this page from time to time.
15. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please reach out.
Christmas Shine
Operated by Turbo Splash LLC
Marietta, Georgia
Email: [email protected]
Phone: (470) 584-9503
We appreciate your trust and look forward to helping your home shine this holiday season.